Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”
Personal information provided is solely for the use of Sanctuary Friends and will not be sold or shared with anyone else.
If you require a refund for a donation, written request must be received within 7 business days of the date of donation. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt written request.
SHIPPING POLICY/ DELIVERY POLICY
(We do not currently offer products but one day we may)
Please be assured that your items will ship out within two days of purchase.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 305.289.2288 for charges.